JEWELRY WHOLESALE TERMS & CONTRACT
Please note that it is illegal to supply misleading, false or fraudulent information to obtain discounted purchases for anything other than resale purposes.
MINIMUMS: Opening Order minimum is 10 pieces.
Payment: Bank transfer or Paypal. First orders must be pre-paid. All subsequent orders will be billed at the time of shipment. You may place your wholesale order online, email (email@example.com) or at a trade show.
PRICING: We suggest x 2 for the retail price.
NATURE OF HANDMADE PRODUCTS: All of our products are handmade. Due to the nature of our production method, each product may vary slightly.
CHANGES TO ORDERS: Any changes or cancellation to orders must be emailed to within 3 days of placing your order. Orders cannot be canceled once they have been shipped.
DELIVERY & SHIPPING: Orders will be completed and shipped within 3-4 weeks from the date the order was placed. Typically, larger orders can take 4-5 weeks to fill, while smaller orders can take as little as 2 weeks. Actual shipping costs will be added to your final invoice. We ship via UPS. International orders are subject to custom restrictions/shipping requirements and the buyer is responsible for all duties and import taxes/fees.
DAMAGES/SHORT/LOST GOODS: Please inspect all shipments immediately upon arrival. Contact Kakhanka at within 3 days of receipt of damaged, missing or defective shipments. Please keep all packaging materials so we may collect shipping insurance. Once received, damaged or defective merchandise will be reviewed. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
RETURNS / EXCHANGES: If you are not completely satisfied with the jewelry in your order for any reason, please contact us within 3 business days of receiving your order to firstname.lastname@example.org. You will be able to exchange for items of equal value or pay the difference of upgrading to something of a higher value. All custom orders are not returnable.
Returned items must be new, unworn, and undamaged to be eligible for exchange. we reserve the right to refuse items that are returned without prior notice, in a condition unacceptable for resale. All shipping, tracking and insurance charges for returns and exchanges are the retailer’s responsibility and cannot be refunded.
Please pack jewelry in a well-padded envelope or package and ship via UPS or FedEx. Shipping insurance is not required but it is recommended.
Kakhanka is not responsible for loss or damages incurred from shipping of returned products. Claims must be completed by appropriate parties.
REPAIRS: We will gladly repair or replace any piece that breaks while on display at your store within 90 days of shipment. We guarantee our jewelry to your customers as well. We stand behind our products and will repair/replace any problem within 6 months of purchase.
Customer repairs requested more than 6 months from the date of purchase will be charged for actual materials and labor.
By becoming a wholesale retailer of Kakhanka you are agreeing to these terms and conditions. Questions or concerns, please feel free to email us at email@example.com.